Hats Unlimited, Inc. - Privacy Policy

Effective Date: August 10, 2022

Hats Unlimited, Inc. ("Company", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, store, and safeguard your information when you visit our website at https://www.hatsunlimitedinc.com (the "Site"), make purchases, or otherwise interact with our services for online hat sales (collectively, the "Services"). By using the Services, you consent to the data practices described in this Policy.

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review it periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the updated Policy.

1. Information We Collect

We collect various types of information to provide, maintain, and improve our Services, process your orders, and enhance your shopping experience. The information we collect falls into several categories:

1.1 Personal Information

This is information that identifies you as an individual or relates to an identifiable individual. We collect it when you voluntarily provide it, such as when creating an account, placing an order, subscribing to newsletters, or contacting customer support. Examples include:

• Name and contact details (email address, phone number).
• Shipping and billing addresses.
• Payment information (credit card numbers, expiration dates, CVV codes), though we do not store full payment details ourselves— these are handled by secure third-party processors.
• Account credentials (username, password).
• Preferences and interests related to hats and accessories.

1.2 Usage and Device Information

We automatically collect information about how you interact with the Site using cookies, web beacons, and similar technologies. This includes:

• IP address, browser type and version, operating system, and device identifiers.
• Pages viewed, time and date of visits, time spent on pages, clickstream data, and referring/exit pages.
• Search terms used on the Site.
• Error logs and diagnostic information if issues occur.

1.3 Transactional Data

When you make a purchase, we collect details about the transaction, such as products viewed, added to cart, purchased, order history, and any promotional codes used.

1.4 Communications and Feedback

If you contact us via email, phone, or submit reviews, surveys, or feedback, we collect the content of those communications, including any attachments or additional information provided.

1.5 Third-Party Sources

We may receive information about you from third parties, such as social media platforms if you log in via those services, or from analytics providers.

2. How We Use Your Information

We use the collected information for a variety of purposes to operate our business and provide you with the best possible experience:

• Order Processing: To fulfill orders, process payments, arrange shipping, and provide invoices and order updates.
• Customer Service: To respond to your inquiries, provide support, and resolve issues.
• Personalization: To tailor product recommendations, display relevant content, and customize your shopping experience based on your preferences and browsing history.
• Marketing and Communications: To send promotional emails, newsletters, special offers, and updates about new products or sales (you can opt-out at any time).
• Analytics and Improvement: To analyze usage patterns, measure Site performance, conduct market research, and improve our products, Services, and user interface.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable government requests.
• Business Operations: For internal purposes such as auditing, data analysis, and research to enhance our Services.

3. Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

3.1 Service Providers

We engage third-party vendors to perform functions on our behalf, such as:

• Payment processing (e.g., Stripe, PayPal).
• Shipping and logistics (e.g., USPS, UPS, FedEx).
• Analytics and marketing tools (e.g., Google Analytics, Mailchimp).
• IT and cloud storage services (e.g., AWS).
• Customer support platforms.

These providers are contractually obligated to use your information only for the purposes we specify and to maintain its confidentiality.

3.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

3.3 Legal and Safety Reasons

We may disclose information if required by law, such as in response to subpoenas, court orders, or other legal processes. We may also share information to protect our rights, property, or safety, or that of our users or others, including to prevent fraud or address security vulnerabilities.

3.4 Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not identify individuals for research, marketing, or other purposes.

3.5 With Your Consent

We may share information in other ways with your explicit consent, such as if you participate in a contest or promotion involving partners.

4. Cookies and Tracking Technologies

We use cookies, pixel tags, local storage, and other tracking technologies to enhance functionality, analyze trends, administer the Site, track user movements, and gather demographic information.

4.1 Types of Cookies

• Essential Cookies: Necessary for the Site to function, such as maintaining your session.
• Performance Cookies: Collect data on how visitors use the Site to improve performance.
• Functionality Cookies: Remember your preferences, like language or region.
• Targeting Cookies: Used for advertising and retargeting across other sites.

4.2 Managing Cookies

You can control cookies through your browser settings, such as blocking or alerting you about them. However, disabling cookies may affect Site functionality. For more information, visit www.aboutcookies.org.

4.3 Do Not Track Signals

We do not currently respond to "Do Not Track" signals from browsers, as there is no uniform standard for interpreting them.

5. Data Security and Retention

5.1 Security Measures

We implement industry-standard security measures to protect your information, including encryption (e.g., SSL/TLS for data transmission), firewalls, access controls, and regular security audits. Payment information is tokenized and not stored on our servers.

Despite our efforts, no security system is impenetrable. If a breach occurs, we will notify affected individuals as required by law.

5.2 Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. For example:

• Order data is kept for 7 years for tax and accounting purposes.
• Account information is retained while active and for a reasonable period after closure.
• Usage data may be anonymized and retained indefinitely for analytics.

When no longer needed, we securely delete or anonymize the data.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information under laws like GDPR (EU), CCPA (California), or similar regulations.

1. Access: Request a copy of your personal information.
2. Correction: Update inaccurate or incomplete information.
3. Deletion: Request removal of your information, subject to legal exceptions.
4. Opt-Out: Unsubscribe from marketing communications via the link in emails or by contacting us.
5. Data Portability: Receive your information in a structured, machine-readable format.
6. Object to Processing: Object to certain uses, such as direct marketing.
7. Limit Sharing: Under CCPA, opt-out of the "sale" of personal information (though we do not sell data).

To exercise these rights, submit a verifiable request to info@hatsunlimitedinc.com. We will respond within 30-45 days, depending on the law. We may require identity verification.

7. Children's Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it. Parents or guardians who believe their child has submitted information should contact us immediately.

8. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside your country of residence, including the United States, where data protection laws may differ. We ensure that such transfers comply with applicable laws through mechanisms like Standard Contractual Clauses or adequacy decisions. By using the Services, you consent to these transfers.

9. Third-Party Links and Services

The Site may contain links to third-party websites or services, such as social media plugins or affiliate sites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with them.

10. Contact Us and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Hats Unlimited, Inc.
1363 Donlon St Ste 16
Ventura, CA 93003, US
Phone: (313) 265-6960
Email: info@hatsunlimitedinc.com
Website: https://www.hatsunlimitedinc.com

If you are in the EU, you may also lodge a complaint with your local data protection authority.